Your VIP unique member ID# is your Subscription Membership ID# and it is used primarily for:

– automagically entering all VIP members into Canvas Community competitions

– randomly selecting monthly Canvas Community VIP draw prize winners

– receiving your 10% off at any of our exclusive Canvas Community VIP partners

Your unique VIP member ID# is the same as your subscription # which (when logged in) can be found on your My Account page. Alternatively it can be found in the email sent to you upon successful membership registration.

After logging into your account, you can change your password by following the instructions displayed in the My Account > Change Password area.

A few basic troubleshooting steps (a few tests for you to try and find an instant solution).

You’re not alone though! We’re going to walk you through the steps below:

Step one: check your email junk folder! This is the most common solution.

Step two: ensure has it been more than 10 minutes since you signed up.

Step three: contact the studio on: 08 8269 6383 or at: [email protected].

One of our team will contact you via email, additionally winners subscription numbers will be published on our competition winners page.

All the best!